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TOWN OF NIAGARA-ON-THE-LAKE2022 - 2027 STRATEGIC PLAN COMMUNITY DASHBOARD |
OPTIMIZE ORGANIZATIONAL EXCELLENCE
Collect data to establish baseline metrics for service requests
Action Item
Develop a Customer Experience Plan
Status Update
Data is being collected through the new Service Delivery Database. A complete baseline will be established following the first full year of use, which will end in December 2024.
Legend: 
Above Target | 
On Target | 
At Risk | 
Below Target | 
Not Started | 
Complete | 
On Pause
Above Target | On Target | At Risk | Below Target | Not Started | Complete | On Pause