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TOWN OF NIAGARA-ON-THE-LAKE2022 - 2027 STRATEGIC PLAN COMMUNITY DASHBOARD |
OPTIMIZE ORGANIZATIONAL EXCELLENCE
Collect data to establish baseline metrics for service requests
Action Item
Develop a Customer Experience Plan
Status Update
Data is continuously being collected through the new Service Delivery Database. The 2024 data, representing the first full year of use, is being used as the baseline for comparison and analysis.
Legend: 
Above Target | 
On Target | 
At Risk | 
Below Target | 
Not Started | 
Complete | 
On Pause
Above Target | On Target | At Risk | Below Target | Not Started | Complete | On Pause