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TOWN OF NIAGARA-ON-THE-LAKE2022 - 2027 STRATEGIC PLAN COMMUNITY DASHBOARD |
OPTIMIZE ORGANIZATIONAL EXCELLENCE
Increase services that can be completed online (i.e., self-serve)
Action Item
Develop a Customer Experience Plan
Status Update
Staff continue to expand online services, launching DocuPet for dog licensing, Short Term Rental applications, building permits and building inspection requests, entrance permit applications, parking passes, special events application requests and delegation requests, to name a few examples. Ongoing efforts focus on enhancing self-service options and streamlining accessibility for all users.
Legend: 
Above Target | 
On Target | 
At Risk | 
Below Target | 
Not Started | 
Complete | 
On Pause
Above Target | On Target | At Risk | Below Target | Not Started | Complete | On Pause