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TOWN OF NIAGARA-ON-THE-LAKE2022 - 2027 STRATEGIC PLAN COMMUNITY DASHBOARD |
OPTIMIZE ORGANIZATIONAL EXCELLENCE
Increase services that can be completed online (i.e., self-serve)
Action Item
Develop a Customer Experience Plan
Status Update
Staff are consistently seeking methods to digitize services, having launched DocuPet, an online dog licensing software, in the last quarter of 2023. They are also exploring ongoing self-service options in conjunction with future funding opportunities. The aim is to streamline processes and improve accessibility for all users.
Legend: 
Above Target | 
On Target | 
At Risk | 
Below Target | 
Not Started | 
Complete | 
On Pause
Above Target | On Target | At Risk | Below Target | Not Started | Complete | On Pause