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TOWN OF NIAGARA-ON-THE-LAKE2022 - 2027 STRATEGIC PLAN COMMUNITY DASHBOARD |
OPTIMIZE ORGANIZATIONAL EXCELLENCE
Establish baseline of service standards throughout the Corporation
Action Item
Consider multi-faceted service options and methods
Status Update
Service standards are generally understood throughout the corporation; however, they will be formalized through the development of a Customer Experience Plan, on target to be completed as a priority within this Strategic Plan.
Legend: 
Above Target | 
On Target | 
At Risk | 
Below Target | 
Not Started | 
Complete | 
On Pause
Above Target | On Target | At Risk | Below Target | Not Started | Complete | On Pause