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TOWN OF NIAGARA-ON-THE-LAKE2022 - 2027 STRATEGIC PLAN COMMUNITY DASHBOARD |
OPTIMIZE ORGANIZATIONAL EXCELLENCE
Develop Customer Experience training program for Staff and provide training annually
Action Item
Maintain a robust training model
Status Update
Several Staff members have completed the in-person "Caring for Customers Training," and online customer training is now mandatory for all Staff. Violence and Harassment De-Escalation Training took place in the second quarter of 2024.
Legend: 
Above Target | 
On Target | 
At Risk | 
Below Target | 
Not Started | 
Complete | 
On Pause
Above Target | On Target | At Risk | Below Target | Not Started | Complete | On Pause