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TOWN OF NIAGARA-ON-THE-LAKE2022 - 2027 STRATEGIC PLAN COMMUNITY DASHBOARD |
OPTIMIZE ORGANIZATIONAL EXCELLENCE
Develop Customer Experience training program for Staff and provide training annually
Action Item
Maintain a robust training model
Status Update
Staff have completed a range of customer experience–focused training, including in-person Caring for Customers, mandatory online customer service training, and violence and harassment de-escalation in the second quarter of 2024. Additional capacity-building included attendance at the Municipal Service Delivery Conference in 2025, leadership training with customer experience components, and all-staff customer experience training in June of 2026.
Legend: 
Above Target | 
On Target | 
At Risk | 
Below Target | 
Not Started | 
Complete | 
On Pause
Above Target | On Target | At Risk | Below Target | Not Started | Complete | On Pause