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TOWN OF NIAGARA-ON-THE-LAKE2022 - 2027 STRATEGIC PLAN COMMUNITY DASHBOARD |
OPTIMIZE ORGANIZATIONAL EXCELLENCE
Increase services that can be completed online (i.e., self-serve)
Action Item
Develop a Customer Experience Plan
Status Update
Staff continue to expand online services, launching DocuPet for dog licensing, short-term rental applications, building inspection requests, entrance permit applications, and delegation requests, to name a few examples. Ongoing efforts focus on enhancing self-service options and streamlining accessibility for all users.
Legend: 
Above Target | 
On Target | 
At Risk | 
Below Target | 
Not Started | 
Complete | 
On Pause
Above Target | On Target | At Risk | Below Target | Not Started | Complete | On Pause