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TOWN OF NIAGARA-ON-THE-LAKE2022 - 2027 STRATEGIC PLAN COMMUNITY DASHBOARD |
OPTIMIZE ORGANIZATIONAL EXCELLENCE
Launch New Service Delivery Request Database
Action Item
Develop a Customer Experience Plan
Status Update
The Town launched a new Service Delivery Database in January 2024 as an interim solution to support service tracking needs. The system remains in active use and continues to be monitored for improvements. With funding secured for a modern cloud-based Customer Relationship Management database, the transition to the new platform is now underway and will launch in 2026.
Legend: 
Above Target | 
On Target | 
At Risk | 
Below Target | 
Not Started | 
Complete | 
On Pause
Above Target | On Target | At Risk | Below Target | Not Started | Complete | On Pause