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TOWN OF NIAGARA-ON-THE-LAKE2022 - 2027 STRATEGIC PLAN COMMUNITY DASHBOARD |
OPTIMIZE ORGANIZATIONAL EXCELLENCE
Roll out internal Knowledge Base
Action Item
Consider multi-faceted service options and methods
Status Update
The internal knowledge base (iKNOW) was rolled out in January 2024. It will help Staff by providing easy access to important information and resources, supporting their customer experience efforts.
Legend: 
Above Target | 
On Target | 
At Risk | 
Below Target | 
Not Started | 
Complete | 
On Pause
Above Target | On Target | At Risk | Below Target | Not Started | Complete | On Pause