TOWN OF NIAGARA-ON-THE-LAKE

2022 - 2027 STRATEGIC PLAN COMMUNITY DASHBOARD

Strategic Plan Status Summary

VIBRANT &
COMPLETE COMMUNITY

GOOD
GOVERNANCE

ENRICH COMMUNITY ASSETS,
ENVIRONMENT, & INFRASTRUCTURE

OPTIMIZE
ORGANIZATIONAL EXCELLENCE

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OPTIMIZE ORGANIZATIONAL EXCELLENCE

Cultivating efficient and effective organizational initiatives that foster collaboration, and continuous improvement by transforming service delivery through innovation, delivering exceptional customer experience journeys, and championing a dynamic workforce and culture.

Legend:

Above Target |

On Target |

At Risk |

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Not Started |

Complete |

On Pause

Streamline & Modernize

Execute Lean Process Reviews

Create list of processes in need of updating

Complete one Lean Process Review annually

Enhance Planning Division processes

Adopt Terms of Reference

Identify list of established and documented processes, areas to streamline

Track number of applications

Seek digital transformation opportunities

Identify opportunities and create prioritized list

Create and implement Cybersecurity Plan

Fully implement new digital software (i.e. DocuPet)

Establish a baseline of website users and engagement metrics

Advance digital AODA standards

Accomplish key priorities of Fleet Services Review

Centralize fleet services

Establish a baseline of fleet costs.

Secure full-time resource for in-house mechanic

Reduce budget variance of fleet maintenance by 25%

Achieve 10% conversion rate to Battery Electric Vehicles

Update Enforcement Plans

Report By-law updates annually

Secure full-time resource to update By-laws

Legend:

Above Target |

On Target |

At Risk |

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Not Started |

Complete |

On Pause

Customer Experience

Develop a Customer Experience Plan

Endorse Customer Experience Plan

Launch New Service Delivery Request Database.

Collect data to establish baseline metrics for service requests

Increase services that can be completed online (i.e., self-serve)

Consider multi-faceted service options and methods

Establish baseline of service standards throughout the Corporation

Introduce new service options (i.e., extended hours)

Roll out internal Knowledge Base

Maintain a robust training model

Develop Customer Experience training program for Staff and provide training annually

Create Customer Experience training manual

Create Community Engagement Plan

Endorse Community Engagement Plan

Achieve diversity in engagement methods

Increase engagement participation year over year

Commence Corporate Communication Plan

Roll out of Corporate Communication Plan to Staff

Create and utilize standard communication template.

Track and report on media release success (i.e., media releases resulting in news stories in local newspapers)

Develop a Corporate Advertising Policy

Establish social media guidelines and best practices

Legend:

Above Target |

On Target |

At Risk |

Below Target |

Not Started |

Complete |

On Pause

Culture & Workforce

Maintain a robust training model

Develop Customer Experience training program for Staff and provide training annually

Develop and implement People Strategy

Endorse People Strategy

Establish baseline metrics including recruitment and retention.

Develop customized leadership programs

Create Succession Plan

Establish core values

Measure employee satisfaction

Optimize and Promote Volunteer Firefighter Model

Implement Fire Alarm Assistance Program

Develop VFF recognition program.

Endorse a Stand of Cover: Community Risk Reduction

Measure recruitment and retention efforts

Track public education opportunities

Expand community outreach programs

Employ diversity, equity, and inclusion strategies to inform internal practices and service delivery

Document diversity, equity, and inclusion plans

Provide cultural sensitivity training to Staff

Advance Truth and Reconciliation Calls to Action

Advance Truth and Reconciliation Calls to Actions

Engage with Niagara Regional Native Centre

Legend:

Above Target |

On Target |

At Risk |

Below Target |

Not Started |

Complete |

On Pause

1593 Four Mile Creek Road
Virgil, ON L0S 1T0

Contact: 905-468-3266
www.notl.com